When the cancellation action is available
An ordinary cancellation requires a waiting activation with an assigned provider order and no received code. After the initial two-minute wait, open that order and use its cancellation action if it is available. gosms checks for a code again before requesting cancellation, because one may have arrived since your last page refresh.
If the provider confirms cancellation, the eligible order charge is returned to the wallet and recorded as a refund. An order with a received code normally cannot use this cancellation flow. Completing a received order is also different from cancelling an unused one.
A timeout does not prove that nothing happened
A network interruption can occur after the provider has accepted a purchase or a cancellation. In that situation, immediately creating another order or issuing an automatic refund could produce a duplicate purchase or an incorrect balance. An unclear purchase may therefore remain under review with its charge reserved.
Likewise, a cancellation awaiting confirmation may remain pending while its result is checked. Keep the original order ID and inspect that order again. Repeatedly starting unrelated purchases is not a way to resolve the first one.
Expiry and refunds are separate events
The remaining-validity timer helps you decide whether a number can still be used. A timer reaching zero does not by itself establish the provider's final status. Refunds follow a confirmed eligible cancellation, rather than the browser's local countdown.
When a late code and a cancellation result conflict, the order can require manual review. This protects the record from treating a delivered service as both used and refunded without checking what occurred.
- Check the order status as well as the timer.
- Look for a refund entry in wallet transactions, not only a notification banner.
- Keep your receipt and order ID until an unclear result is resolved.
Help support investigate the original order
Send the order ID, application, country, purchase time, displayed status and whether you received or used a code. For an ambiguous purchase, support may need to locate the matching provider activation or obtain confirmation that no allocation occurred before releasing the reserved charge.
A refund for a number purchase is a wallet credit. It does not automatically reverse the earlier Alipay, WeChat Pay or USDT top-up. Do not include account passwords or API keys in a cancellation request.